Frequently asked questions

Add items to your cart from any store and check out. You can pay with cash on delivery or a saved card.

Yes — you can browse and build a cart as a guest. You'll need to sign in to check out, and your cart carries over automatically.

Each store sets its own delivery fee, shown at checkout. Some stores offer free delivery above a minimum order value.

Enter your code in the cart or checkout summary. Valid discounts are applied to your total before you pay.

Once an order is delivered, open it in your orders and request a return. The store reviews each request and approves, rejects, or refunds it.

Every store on Plaza is verified before it can sell, and orders are backed by a Plaza authenticity guarantee and buyer protection.